How Can Onboard Senior Management Handles Difficult Crew Members on Ship?
By: Rogelio Arcega Jr. M.M.
Handling difficult crew members onboard ships can be a challenging task that requires patience, communication skills, and effective conflict resolution techniques. Dealing with difficult crew members in a professional manner is essential for maintaining a harmonious work environment and ensuring the safety and efficiency of operations onboard ship. Here are some strategies for handling difficult crew members and resolving conflicts effectively:
Address the Issue Promptly:
When dealing with a difficult crew member, it is important to address the issue promptly before it escalates further. Approach the crew member in a calm and professional manner to discuss the behavior or performance concerns and seek to understand their perspective.
Listen Actively:
Actively listening to the concerns and grievances of the difficult crew member can help in understanding the root cause of their behavior. Allow them to express their thoughts and feelings without interruption and show empathy towards their concerns.
Provide Feedback and Guidance:
Offer constructive feedback to the difficult crew member on how their behavior is impacting the team and the overall operations onboard the ship. Provide guidance on how they can improve their performance and behavior to better align with the expectations of the team and the organization.
Set Clear Expectations:
Clearly communicate the expectations and standards of behavior that are required onboard the ship. Ensure that the difficult crew member understands the consequences of his/her actions and the importance of adhering to the rules and regulations set forth by the organization.
Offer Support and Resources:
Provide the difficult crew member with the necessary support and resources to help them address any underlying issues that may be contributing to their behavior. Offer training, counseling, or other forms of assistance to help them improve their performance and behavior.
Seek Mediation or Intervention:
If the conflict persists and cannot be resolved through direct communication, consider seeking mediation or intervention from a supervisor, human resources department, or other relevant authorities onboard the ship. A neutral third party can help facilitate communication and find a resolution to the conflict.
Document the Incident:
It is important to document any incidents involving difficult crew members, including the behavior, actions taken, and outcomes of the situation. Keeping record of these incidents can help in addressing recurring issues and monitoring the progress of the crew member in improving their behavior.
Therefore, provide objective solutions rather than resolving issues based on emotions (subjective).
– RAJ
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